Tenant Handbook
On this page, you will find a variety of resources to keep you informed on your responsibilities as a tenant, and our duties as your landlord.
The tenant handbook is for you. It includes important information about your tenancy with NSPHA, such as what you can expect from us as your landlord. This handbook also explains rules that all tenants must follow.
Appealing a Decision
If you disagree with decisions made on your request to transfer to another public housing unit, rent calculations, unit calculations or tenant charges, you can request to appeal that decision. An appeal is a request to have a decision made by NSPHA reviewed.
Overhousing
The Overhousing Policy sets out how NSPHA manages situations where a household is living in a unit larger than what they qualify for under established occupancy standards to ensure that public housing units are allocated appropriately and that tenants remain eligible for their units.
If you are currently overhoused and need to defer the transfer process because you or a household member are actively recovering from, or scheduled for, a medical procedure that prevents you from moving, please submit the Medical Deferral Request Form below.
Under specific circumstances, NSPHA may consider additional information about your household situation to support a request to delay a move or to remain in your current unit. This may apply to households affected by historic displacement or to tenants with safety concerns related to gender-based violence, where relocation could increase risk or disrupt established supports. To request consideration, please complete and submit the Specific Circumstances Request Form below.