Tenant Resources

Two elderly women dancing in a public housing building

Tenant Handbook

On this page, you will find a variety of resources to keep you informed on your responsibilities as a tenant, and our duties as your landlord. 

The tenant handbook is for you. It includes important information about your tenancy with NSPHA, such as what you can expect from us as your landlord. This handbook also explains rules that all tenants must follow.

Appealing a Decision

If you disagree with decisions made on your request to transfer to another public housing unit, rent calculations, unit calculations or tenant charges, you can request to appeal that decision. An appeal is a request to have a decision made by NSPHA reviewed. 

Submit an Appeal

Community Resources

We understand the importance of being connected to your community. Across Nova Scotia, there are many helpful programs and services available to support you.


If you have concerns about your safety and wellbeing, or the safety of others, you can call the Men's Helpline, Women's Helpline or All Genders Helpline. The helplines are free, confidential and available 24 hours a day, 7 days a week.

Community resource navigators will connect you with someone who can help or just listen.

Call toll-free: 211


For non-emergency advice and information about mental health and addictions, call 811.

988: Suicide Crisis Helpline

The 988: Suicide Crisis Helpline provides urgent, live, trauma-informed support by phone and text 24 hours a day, 7 days a week.

Kids Help Phone

Kids Help Phone is a national helpline for young people between the ages of 5 and 20. Confidential and anonymous support is available 24 hours a day, 7 days a week. You can phone to speak with a trained counsellor. You can also text to reach a trained volunteer crisis responder.

Call toll-free: 1-800-668-6868

Text CONNECT to 686868

Provincial Mental Health and Addictions Crisis Line

If you’re experiencing a mental health or addictions crisis, or are concerned about someone who is, the Provincial Mental Health and Addictions Crisis Line is available 24 hours a day, 7 days a week.

Call toll-free: 1-888-429-8167

Mental Health and Addictions Services

If you or a family member needs help, you can self-refer to a mental health or addictions clinic, service or program through the Nova Scotia Health Authority or IWK Health Centre.

Call toll-free: 1-855-922-1122 (Monday to Friday, 8:30 am to 4:30 pm and evening hours Tuesday, 4:30 pm to 8:00 pm).