Maintaining Your Unit
We want to make sure your unit is a safe and clean space for you to call home. If you have a maintenance concern about your unit, please contact your District Office to submit a maintenance request as soon as possible. Don’t wait! By helping us address your maintenance concerns early, we can avoid having to make major repairs to your unit later.
Response times to maintenance concerns will vary depending on the priority level of your situation.
Reporting Maintenance Issues
| Priority | Description |
|---|---|
| Emergency | Loss of heat, major electrical concern, power outage, problems with access or egress that can create a security issue in the building or unit. |
| Urgent | Accessibility problems, blocked drain or toilet, significant water leak, malfunctioning fridge or cooking appliances. |
| Regular | Minor plumbing, electrical or carpentry repairs, appliance repair, planned mold inspection, exhaust fan replacement. |
| Scheduled | Replacement flooring, painting, or general work requiring a contractor. |
After Hours Maintenance Emergencies
If you have a maintenance emergency after office hours (weekdays after 4:30 PM or before 8:30 AM, weekends or holidays) please call your District Office and follow the afterhours maintenance emergency dispatch instructions.